A PROMISE OF QUALITY
Our Patient Charter
Because a successful operation begins long before you enter the operating theatre.
Our commitment is simple: to offer you care where surgical excellence is combined with a personalised, educational and compassionate experience.
Every patient deserves to be listened to, understood, informed and supported. That is why we have built our care pathway around seven commitments that guide every consultation and procedure we undertake.
Dr Vincent Seivert
1. We listen to you
Before suggesting a course of treatment, we aim to understand what matters to you: your pain, your work, your leisure activities, your goals and your expectations.
Because effective treatment always starts with listening carefully.
2. We explain
We use anatomical diagrams, X-rays, 3D models and photographs to make our explanations simple and accessible.
You’ll leave knowing:
✔ what’s wrong with you
✔ why it hurts
✔ the different treatment options
✔ their benefits and limitations
Understanding your condition helps you cope better with your treatment.
3. We’re extending access to healthcare through digital technology
On our website, you’ll find an extensive medical library, accessible 24 hours a day from your computer, tablet or smartphone.
Dozens of detailed information sheets allow you to access the following at any time:
✔ explanations
✔ diagrams
✔ photographs
✔ animations and videos
✔ post-operative advice
✔ rehabilitation protocols
You can also share this information with your loved ones.
Your consultation doesn’t end when you leave the surgery.
4. We decide together
Every treatment is chosen in consultation with you.
Our role is to provide you with our expertise.
Your role is to let us know what you’re looking for.
The best decision is one that is understood and agreed upon.
5. We’re here to support you
Before your procedure – During your hospital stay – After your surgery
Our team is always on hand to answer your questions and support you throughout your recovery.
7. We constantly review our practices
We analyse our results, follow the latest scientific recommendations and adapt our practices in order to continuously improve the quality of care.
Excellence is a daily commitment.